Return & Refund Policy

1. Requesting a Return or Exchange

If you experience a problem with a product, please contact us through our Contact Us page as soon as possible. Provide your order number, product name, a description of the issue, and clear photographs where necessary. Submitting a request does not automatically mean that a return or exchange has been approved. Please wait for instructions from Joisha before proceeding with a return.

2. Eligibility

Eligibility for a return or exchange depends on the product category, order status, nature of the issue, and applicable policies. Where applicable, the condition of the product, signs of use, original packaging, and tags may be considered. Any specific eligibility requirements should be clearly disclosed before purchase.

3. Damaged, Defective or Incorrect Items

If a product arrives damaged, defective, or different from the item you ordered, please notify us through our Contact Us page as soon as possible. Providing your order number and product photographs will help us investigate the issue. Depending on the circumstances and applicable policy, an approved resolution may include a return, replacement, exchange, or refund.

4. Order Cancellation

Please contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible if the order has already been processed or dispatched. Cancellation approval and any applicable refund will depend on the order status and relevant policies.

5. Refund Method and Timing

If a refund is approved, the refund method and processing time will depend on the original payment method, payment service provider, and applicable policies. Do not publish a specific refund timeline as a guarantee unless it has been confirmed operationally. The refund procedure for Cash on Delivery orders should also be clearly defined before publication.

6. Return Shipping and Charges

Joisha's final policy should clearly specify who is responsible for return pickup, return shipping costs, and any other applicable charges. This draft does not guarantee that returns will be free of charge or that pickup will always be available.

7. Non-returnable Items and Exceptions

If certain products are designated as non-returnable, the applicable exceptions and reasons should be clearly disclosed before purchase. No exclusion may override mandatory legal requirements or restrict consumer rights protected by applicable law.

8. Refund Status

To check the status of a return or refund request, contact us through our Contact Us page and include your order number. Please note that order status and refund status may be different.

9. Legal Rights

Nothing in this policy is intended to exclude or limit consumer protection laws or any mandatory legal rights available to customers. Any dispute will be handled in accordance with applicable law.

10. Contact for Returns and Refunds

To request a return, exchange, cancellation, or refund, use the Contact Us button below. Include your order number, contact information, and a brief description of the issue in your message.