Terms & Conditions

1. Acceptance of Terms

By accessing or placing an order through Joisha.com, you agree to these Terms & Conditions. If you do not agree with any of these terms, please discontinue using the website.

2. Eligibility and Account

You must be legally eligible to use the website and make purchases under applicable laws. When creating an account, provide accurate information and maintain the confidentiality of your login credentials. Please notify us if you notice any suspicious activity involving your account.

3. Products and Availability

We make reasonable efforts to display accurate product images, descriptions, prices, and availability. Actual product colours may vary slightly from the images due to screen settings and lighting conditions. Product information and stock availability may change. If any important product detail is unclear, please contact us before placing your order.

4. Prices and Offers

Prices and promotional offers displayed on the website may change. Before completing your order, verify the price, delivery charges, discounts, and total payable amount displayed at checkout. Any applicable promotional conditions should be clearly stated in the relevant offer.

5. Orders and Confirmation

Submitting an order does not necessarily guarantee acceptance in every circumstance. Orders may require verification or cancellation due to stock availability, pricing errors, delivery-area restrictions, or technical issues. Where applicable, information about order acceptance or changes will be communicated through available contact channels. Refunds for cancelled orders will be handled according to the applicable payment and refund policies.

6. Delivery

Delivery depends on serviceable PIN codes, the accuracy of the delivery address, product availability, and logistical conditions. Delivery estimates displayed at checkout may not represent guaranteed delivery deadlines. Customers are responsible for providing accurate names, phone numbers, and delivery addresses.

7. Payment

Please use the payment methods displayed at checkout. Where Cash on Delivery is available, verify the amount payable against the total displayed at checkout. Additional terms may apply to other payment methods made available through the website.

8. Cancellation, Returns and Refunds

Eligibility for order cancellation, product returns, exchanges, or refunds depends on the product category and Joisha's published Return and Refund Policy. Any applicable deadlines, product-condition requirements, or exclusions should be clearly disclosed. Please use our Contact Us page to submit a request. Nothing in these terms is intended to restrict consumer rights protected by applicable law.

9. Acceptable Use

You must not compromise website security, access another person's account without authorization, transmit malicious code, place fraudulent orders, or use the service for unlawful purposes.

10. Third-Party Services and Links

The website may contain links to third-party websites or services. Those services may have their own terms and privacy policies. The use of third-party services is subject to the applicable terms and policies of their respective providers.

11. Website Availability and Content

We cannot guarantee that the website will always be available without interruptions or errors. Certain features may become temporarily unavailable due to maintenance, technical problems, or security requirements. This section must be interpreted in accordance with applicable law.

12. Limitation of Liability

To the extent permitted by applicable law, liability for indirect losses arising from the use of the website may be limited. Nothing in these terms excludes mandatory legal rights, consumer protections, or liabilities that cannot lawfully be excluded.

13. Changes to These Terms

These Terms & Conditions may be updated when website features, business operations, or legal requirements change. The "Last updated" date should be revised whenever these terms are updated. Where significant changes require notification, customers will be informed in accordance with applicable law.

14. Governing Law and Disputes

The applicable law and appropriate courts or dispute resolution procedures must be determined according to the actual location of the business and applicable law. This draft does not assume a specific legal jurisdiction.

15. Contact Us

If you have questions about these terms or your order, please contact us through our Contact Us page.